TERMS and CONDITIONS
CASTAWAYS and SONORAN SPA. Please read carefully.
SECTION 1. Payment Policy: We accept Visa/ Master Card and Discover Card and direct bank deposit. Credit card used to make reservation must be in the name of the primary renter on reservation. You are required to provide at check-in the SAME credit card used to make the reservation. Only one credit card can be used per reservation.
SECTION 2. Security Deposit: At the time of making your reservation YOU AUTHORIZE us to place a Deposit Hold of $200 USD on your credit card for security of your reservation until check-in. Failure to show or cancellation will result in the loss of this Security Deposit. YOU AUTHORIZE us to charge to your credit card the full amount of the reservation 30 days before your arrival. Failure to show or cancellation within 30 days will result in the loss of all money paid. The initial $200 hold will remain as a security deposit until after you check out and the unit has been inspected for loss or damages. If everything is ok we will remove the hold. If not, you will be charged per our Loss or Damage policy in SECTION 19 below.
SECTION 3. Credit Card Agreement: I am providing my credit card number as guarantee of payment to the rental company. I AGREE and AUTHORIZE to pay all rent and charges related to property rental. I ACCEPT all terms of the rental agreement and your TERMS and CONDITIONS and ACCEPT all liability for property, as well as any damage beyond normal wear and tear during the term of my lease with the Rental Company. I understand that these costs will be charged to my credit card. I AUTHORIZE to rental company to charge my credit card for payment of these items. Rental Company may use any funds received from me upon Rental Company’s receipt of such funds.
SECTION 4. Online Reservations: During the reservation process in our automated system on our website there is a direct link to these Terms and Conditions. There is an area where you must check a box to continue to agree to these TERMS and CONDITIONS and continue to make your reservation. Checking this box means you have carefully read all these Terms and Conditions and agree.
SECTION 5. Confirmation of Reservations: After you have made your reservation you will receive an automated Booking Confirmation and a separate email with a copy of these TERMS and CONDITIONS attached. Please read the Booking Confirmation for accuracy of dates, mailing address, number of adults and/or children and accommodations. Any errors must be directed to reservations department immediately. You will be required to accept and sign our Booking Confirmation and return it to our reservation staff to the email given in order to confirm your reservation.
SECTION 6. ELECTRONIC EMAIL COMMUNICATIONS. Documents such as the Booking Confirmation and TERMS and CONDITIONS are sent to you through our Secure Email Verification System. This system assigned a security number to the communication confirming when it is sent. You agree to accept to all communications through this system as proof of delivery and confirmation that you have read and approved.
SECTION 7. Changes to Reservations: Any change to your reservation are subject to a $25 USD fee and only one modification can be made.
SECTION 8. Cancellations: There are no refunds for No shows and Cancellations.
SECTION 9. Refund Policy: Our Agents cannot guarantee against mechanical failure of heating, air conditioning, TVs, VCRs, or other appliances. Please report any inoperative equipment to our office immediately. Agent will make every reasonable effort to have repairs done quickly and efficiently. No refunds or rent reductions will be made due to failure of appliances or equipment. No refunds for early departures (less days than reserved) – No refunds will be given for delayed arrival – No refunds for no show or cancellations. Neither Owner nor Rental Company shall be liable for events beyond their control which may interfere with Guest(s) occupancy, including but not limited to Acts of God, acts of governmental agencies, fire, strikes, war, or inclement weather, lack of electricity, water, internet in the city. NO REFUND will be offered or given in these circumstances.
SECTION 10. Occupancy: The primary renter must be 21 (25 during spring break) years of age or older. Each condo has a maximum occupancy as well as a maximum number of adults/children that are allowed in the room. Each rental is designed to sleep a specific number of people (maximum occupancy). 12-year-old guest or older are considered adults. You will be subject to eviction without return of any prepaid rental payments or deposits if more people are found in your rental than you listed on your reservation. These are the rules and policies of the resort. Resorts do not allow visitors. Here is the Maximum occupancy on each condo:
1 Bedroom Max Occupancy: 4 people; 2 adults / 2 children 12 years old and under.
2 Bedroom Max Occupancy: 6 people; 4 adults / 2 children 12 years old and under.
3 Bedroom Max Occupancy: 8 people; 6 adults / 2 children 12 years old and under.
SECTION 11. Check-In/Check-Out Times: CHECK-IN TIME IS after 4:00 PM – CHECK-OUT TIME IS before 11:00 AM. NO EXCEPTIONS! You will be charged $50 per hour you overstay the Checkout Time.
SECTION 12. Check-in Procedures: Check-in takes places at Castaways or Sonoran Spa Resort Reception as designated when making your reservation. Please notify us in advance if you will be arriving after hours so that arrangements can be made for Guest property keys to be picked up at Sonoran Spa Resort. All After Hours Reservation are checked in at the Sonoran Spa Resort. Keys are NOT available until the property is ready for occupancy. No exceptions to this policy will be made. Rental Company will use reasonable efforts to have the rental property ready for Guest(s) occupancy at check-in time, but the Rental Company cannot guarantee the exact time of occupancy especially during peak periods.
SECTION 13. Check-out Procedures: Check-out takes place at our reception desk where you checked in. Please return keys to the front desk at check-out, there is a $45 USD fee for lost keys to rekey the lock. Guest that do not vacate the rental property and return the keys by 11:00 AM without the consent of the Rental Company are subject to a fee equal to $50 USD per hour. Please put the trash in the proper containers. Turn off the air conditioner/furnace, fans, lights, coffeepot, etc. Please remove all perishables from the refrigerator. Close the windows and doors, and make sure they are locked.
SECTION 14. Wristbands. Only the persons staying at Sonoran Spa Resort wearing the proper wristbands are allowed to use the common areas such as Swimming pool, Tennis Court, Fitness Center & BBQ Grills. Please return any broken wristband to front desk. Otherwise reception will not be allowed to replace it. The wristbands are not easy to break, lost wristbands will cost $50 USD for replacement per night.
SECTION 15. Pets: Absolutely NO PETS are allowed (service pets included). Renters found with pet in property will be subject to immediate eviction with no refund of any monies paid. Please let us know if you must bring pet so we can provide you with boarding facilities information in Rocky Point.
SECTION 16. HOA Resort Rules & Regulations. The administration of the association of the condominiums is the supreme authority on this property. All of their decisions are final. The condo you have rented is privately owned and the owner is sharing it with you. Please take care of it as though it were your own (or better). All Rules and Regulations of the Resorts are strictly enforced by HOA Management and Security and all have a ZERO TOLERANCE Policy. Violators will be held accountable; including, but not limited to, arrest by proper authorities, eviction from the premises and/or forfeiture of all money paid. Common areas cannot be used after 10:00 PM – ATVs, RVs, Jet Skis, Sand Rails, and trailers must be parked in the designated areas only, (along the Wall in front the North building or the second row of parking in the same area) - Gas Grills are not allowed in the Resort – Is prohibited to us propane tank gas in the resort – The BBQ area (next to the tennis course) is charcoal only – Hanging clothes or towels on the rails of patio is prohibited – Throwing objects from the balcony of the condo is prohibited – Intense games on the balcony is prohibited – Nudity, impudent acts and indecency are prohibited – No speeding inside the resort – You must rinse off sand before going into the pools – Driving vehicles in the beach areas is prohibited – No nudity in the swimming pool areas – No running in the swimming pool areas – Children under 12 must be supervised by an adult at all times in swimming pool area – Pool hour are from 9:00 AM to 10:00 PM – Please ask security to turn on Jacuzzi – Using pool bridges as trampoline is not allowed – No food inside or around the swimming pool area - Bonfires and fireworks at the beach are NOT ALLOWED. ATV’s are NOT ALLOWED on the beach. Camping is NOT ALLOWED on the property. No glass containers/glasses are allowed at the pool or on the beach – For your safety, wait at least 1 hours after a heavy meal before entering the pool. If you are evicted by the HOA for not following their Rules and Regulations you will not receive any refund and all monies paid are forfeited.
SECTION 17. Linens and Towels. Linen and Towels are provided in each property. Bed linen and bath towels are not changed during your stay. We provide a startup set of bath soap, toilet paper, laundry soap and trash bags. Additional supplies are available at the front desk. Excessive consumption will be charged. Do not use our towels to remove makeup, henna tattoos or other products or chemicals that can damage and stain the towels. Do not put in wash with your colored items. YOU AUTHORIZE us to charge your credit card for any loss or damages for your misuse of our Linen and Towels.
SECTION 18. Smoking Areas: All Rocky Point Resorts are smoke free. By Mexican law Smoking is NOT ALLOWED anywhere in the resort or inside the condos. If smoking is discovered inside the condo your deposit will be forfeited. There are smoking areas. Ask at the front desk for these designated areas.
SECTION 19. Furnishings: Furnishings are subject to change without notice. Furniture, bedding, utensils, plates, cups or any other property supplied with the rental property must not be taken out or transferred from one property to another. Loss of these items, as well as damage to the property or furnishings in excess of normal wear will be charged to the guest(s). Should you not have hot water, check hot water heater switch in the laundry area.
SECTION 20. Parties and Reunions: Parties and guests are NOT ALLOWED in the properties. NO loud noises after 10:00 PM Allowed.
SECTION 21. Loss or Damages: Please report any visible damage immediately upon check-in. ALL Properties are inspected at check-out and any deposit you made is subject to forfeit for any lost or damaged items. You are responsible party for any and all damages that occur to the property or its contents by you or any other member of your group while you are the registered occupant of the property. All properties are inventoried and Deductions will be made for missing or damaged kitchen utensils and appliances, linen, towels, any decoration items, furnishings, equipment and any other property damage. You are responsible for securing property when you check out. Upon Departure please turn off all lights, A/C-heat and close all windows and doors. The amount we capture will be an estimate and may be more or less than the actual cost of repairs. We will provide a statement of the damages and the cost of the repairs after they have been completed. If there is a refund due, it will be returned to the credit card after all repairs have been made. If we are unable to collect the necessary funds from your credit card you agree to allow us to seek restitution in any legal manner possible. If no loss or damage is discovered the hold on your Security Deposit will be released within 5 - 7 days after property inspection. Before your departure, please turn off the air conditioner/furnace, fans, lights, coffeepot, water heater, etc. Please remove all perishables from the refrigerator. Close the windows and doors, and make sure they are locked - YOU AUTHORIZE us to make charge against the Security deposit placed on your reservation.
SECTION 22. Property: We make every effort to keep you in the room assigned at the time the reservation was created. Due to maintenance, security and other circumstances beyond our control, we reserve the right to move you to an equally accommodating unit should it be necessary. We apologize in advance for any inconvenience this may cause.
SECTION 23. Lost and Found. Rental company nor property owner will be responsible for guest(s) personal property left behind or lost during stay. If any personal items are discovered we will do our best to notify you. If requested we are willing to ship it to the registered guest upon request. Shipping charges will be charged to the guest once we are giving a valid credit card number. Items unclaimed will be held for a maximum of 30 days after check out.
SECTION 24. Violation of Agreement. If Guest(s) violates any of the conditions in this Agreement, the Rental Company may terminate this Agreement and enter premises. Upon notice of termination of this Agreement, Guest(s) shall vacate the Premises immediately and forfeit all rents and security deposits.
SECTION 25. Indemnification and Hold Harmless. Guest(s) agree to indemnify and hold harmless the Owner and the Rental Company for any liabilities, theft, damage, cost or expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with Guest(s) use and occupancy of the rental property including but not limited to any claim of liability for personal injury or damage or theft of property which is made, incurred or sustained by Guest(s).
SECTION 26. Jurisdiction: Renter agrees that the state of Arizona will be the Jurisdiction for this transaction.
NOTE: CPMR, LLC dba SONORAN SPA RESERVATIONS and any of its affiliates, or the resorts it represents cannot be responsible for lack of electricity due to power outages having anything to do with storms, the electrical company (CFE) or by any other means out of our control. Nor can we be held responsible for water shortages which occur due to the lack of water in the town of Puerto Penasco. Guests unconditionally release CPMR, LLC dba SONORAN SPA RESERVATIONS its employees and/or its agents, and the homeowners from any and all claims resulting in personal injury, damage, theft, or loss or damage of any personal items including but not limited to vehicles, clothing, money, etc. We are not responsible for any forgot or lost items. If making this reservation online customer is responsible for accuracy of information made during booking and cannot hold CPMR, LLC dba SONORAN SPA RESERVATIONS and any of its affiliate’s responsible for errors.