Owner Services

Dear Owners,

Castaways makes available for you a direct line where you can report issues, complaints, paperwork, and everything related owners services:

Do you require more information to join the Rental Pool?

Send us your information!

Owner Information

Castaways Contact Information:


US: (480) 360-1440
MX: (638) 382-8598


Sonoran Spa Resort Owner Information Application Rocky Point
Sonoran Spa Reservations by Castaways Rocky Point



Thank you very much for expressing your interest in the services that Castaways offers. Over the past eight years, we have been proud to serve and become an integral part of the Puerto Peñasco community. Our longstanding presence and involvement have allowed us to deeply understand the unique needs and preferences of both property owners and vacationers alike. At Castaways, our primary dedication is to elevate and optimize your vacation rental experience. Our team consistently works with unwavering commitment and diligence to ensure that our property owners receive the best possible returns on their investments, striving to generate exceptional income and value for them.



At Castaways, we pride ourselves on offering an extensive range of services meticulously designed to cater to your specific needs and requirements. Our comprehensive suite of offerings encompasses Vacation Rentals, Property Management, Fractional Management, Housekeeping, Maintenance, and Bill Paying services. Each of these services is tailored to ensure that your property not only meets but exceeds industry standards, allowing you to enjoy peace of mind while maximizing the potential of your investment.


Our unwavering commitment to excellence drives us to consistently deliver services of the highest quality. We understand the significance of your investment and, as such, are dedicated to providing unparalleled service that stands out in terms of both quality and affordability. Our transparent and competitive pricing structure is designed to offer you exceptional value, ensuring that you receive top-tier services without compromising on your budget.


In our pursuit of excellence, we have established strategic partnerships with industry-leading platforms such as Airbnb, Booking.com, HomeAway, VRBO, among others. These collaborations enable us to amplify the visibility of your property across a broad spectrum of potential guests, both locally and globally. By leveraging these platforms, we ensure that your property receives maximum exposure, remains prominently featured, and is readily accessible for potential guests to book, regardless of their location. This proactive approach to marketing and management is integral to our commitment to driving optimal occupancy rates and revenue streams for our valued clients like you.

Sonoran Spa - Owner Application
Sonoran Spa - Owner Application 2
Sonoran Spa Resort by Castaways Rocky Point



At Castaways Rocky Point, we take a comprehensive and strategic approach to property management, one that is meticulously crafted to optimize both cost-effectiveness and performance. Our management model is designed to adapt dynamically to varying staff and occupancy levels, enabling us to allocate our resources more efficiently. This agile approach empowers us to channel additional funds towards robust marketing initiatives and the diligent oversight of your property, ensuring that it consistently meets and exceeds industry standards.


Central to our operational ethos is our unwavering focus on curating a guest experience that is nothing short of exceptional. We place a premium on attracting discerning rental guests who value quality and reliability, as evidenced by our rigorous screening processes and stringent occupancy restrictions. By maintaining a careful balance between occupancy rates and property maintenance, we aim to mitigate excessive wear and tear, thereby safeguarding your investment while simultaneously optimizing revenue potential.


Our commitment to excellence extends beyond the physical aspects of property management; we are equally dedicated to fostering enduring guest relationships. We understand that a satisfied guest is more likely to become a repeat visitor, and as such, we prioritize creating memorable and comfortable vacation experiences that leave a lasting impression. This customer-centric approach not only enhances guest satisfaction but also cultivates loyalty, driving repeat bookings and fostering a sense of community around your property.


To amplify the reach and visibility of your property, we have forged strategic partnerships with industry-leading platforms, including Airbnb, Booking.com, HomeAway, and VRBO. These collaborations serve as powerful conduits for expanding your property’s online footprint, ensuring it remains at the forefront of potential guests’ search results. By leveraging the extensive reach and credibility of these platforms, we guarantee that your property enjoys a robust online presence, remains consistently visible to a global audience, and is readily accessible for bookings, thereby maximizing your property’s revenue-generating potential and long-term success.



At Castaways Rocky Point, we understand the importance of showcasing your condo in the best possible light to attract potential renters. To achieve this, we conduct professional, high-quality photo sessions of your property. These images not only capture the essence and best angles of your condo but also highlight its unique features and the services offered.


Once the photographs are ready, we meticulously organize them into a digital portfolio. This portfolio is a pivotal tool in our marketing strategy, as we widely distribute it across various online channels and marketing platforms. From vacation rental-specific websites to social media and digital advertising, we ensure that your property is seen by a broad audience. This broad and targeted exposure guarantees that your condo maintains a prominent presence in the market and attracts qualified renters seeking a quality rental experience.




In our many interactions and discussions with homeowners throughout the years, a consistent and heartfelt sentiment became evident: a profound nostalgia for the genuine warmth and family-centric service that Rocky Point was once renowned for. As businesses grow and evolve, there’s often a risk of losing sight of the foundational values and the loyal individuals who played pivotal roles in their initial successes.


However, at Castaways Rocky Point, we pride ourselves on preserving the essence of what made this community special. Our roots run deep, and our dedication to our customers remains unwavering. Every member of our team is not just trained but genuinely invested in upholding the traditions of exceptional service and hospitality. When you engage with us, whether it’s a simple inquiry or a significant concern, you can rest assured that you’ll be met with a friendly face, a listening ear, and a commitment to assist in any way possible. We believe that fostering genuine connections and prioritizing individual needs are the cornerstones of lasting relationships and mutual trust.

Sonoran Spa Resort by Castaways Rocky Point Quality Photos
Sonoran Spa Resort by Castaways Rocky Point Friendly Staff
Sonoran Spa Resort by Castaways Rocky Point Quality Photos 2
Sonoran Spa Resort by Castaways Rocky Point Superior Marketing



At Castaways Rocky Point, we’ve strategically positioned ourselves at the forefront of the digital landscape to connect and resonate with our potential clientele. By harnessing the power and reach of multiple online platforms, we’ve cultivated a robust online presence that stands out. Notably, our dedicated efforts have propelled our websites to consistently achieve top rankings across major search engines, notably Google, ensuring that individuals seeking vacation rentals in Rocky Point encounter our offerings prominently displayed.


Recognizing the diverse and dynamic nature of today’s digital marketplace, our marketing endeavors are meticulously crafted to have a global footprint. We employ a multifaceted approach, employing a blend of strategies that encompass direct engagement methods such as personalized emails and direct contacts. Simultaneously, we leverage broader outreach tactics like targeted online promotions and eye-catching flyers distributed in strategic locations. Our collaborations with travel agents further amplify our reach, ensuring that our properties are introduced to a wider audience through trusted intermediaries.


Moreover, in a world where printed media still holds significant sway, we maintain a consistent presence through well-crafted advertisements and features in relevant publications. Referrals, a testament to our satisfied clientele, remain a cornerstone of our growth strategy, further underscoring the trust and satisfaction our services inspire. A pivotal aspect of our growth and outreach strategy is our realtor program. This unique initiative not only recognizes but rewards the efforts of real estate agents in Rocky Point, fostering collaborative relationships and mutual growth opportunities.


Furthermore, we recognize the value of staying connected and engaged with our community. Our newsletters, crafted with precision and care, resonate with thousands of our esteemed past clients, keeping them informed, engaged, and eager for future interactions. Additionally, the digital age has ushered in an era of real-time connections and interactions. Through our vibrant social media channels, we engage with an expansive audience, connecting with over 15,000 individuals every week. These platforms serve as dynamic arenas where we share updates, engage in meaningful conversations, and continuously evolve based on feedback and insights, ensuring our offerings remain relevant, appealing, and aligned with the desires of our audience.

Sonoran Spa Resort by Castaways Rocky Point - Competitive #1
Sonoran Spa Resort by Castaways Rocky Point - Competitive #3



At Castaways Rocky Point, our primary objective is to prioritize the interests and satisfaction of our esteemed clients. To achieve this, we’ve meticulously designed our business model to ensure transparency, affordability, and value at every juncture. One of the foundational pillars of our approach is the commitment to offer competitive rates that stand out in the market.


To uphold this commitment, we adopt a proactive stance in managing our operational costs. By critically analyzing and discerning between essential and non-essential expenditures, we streamline our operations to cut out any superfluous expenses and charges. This disciplined approach not only optimizes our operational efficiency but also empowers us to pass on tangible benefits to our clients.


Furthermore, our strategy of eliminating unnecessary fees and charges goes beyond mere cost-cutting. It is a testament to our unwavering dedication to ensuring that our clients receive maximum value for their investment. We firmly believe that by offering transparent, straightforward pricing structures, we enhance trust, foster long-term relationships, and elevate the overall client experience.


In essence, our commitment to competitive rates is not just a business strategy; it’s a reflection of our ethos. It underscores our belief in delivering unparalleled value, ensuring that every transaction with Castaways Rocky Point is marked by fairness, clarity, and mutual benefit. By refraining from levying additional fees and charges, we not only bolster your financial prospects but also fortify the foundation of trust and reliability that forms the bedrock of our client relationships. Your success and satisfaction are paramount to us, and we continuously strive to align our services with your aspirations and expectations.

Sonoran Spa Resort by Castaways Rocky Point - Competitive #2
Sonoran Spa Resort by Castaways Rocky Point - Competitive #4